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Finalizo features
Make post-launch support explicit before it becomes unpaid work.
Define included support timelines, out-of-scope work rates, and maintenance terms before project delivery.
Set the included support window in plain language.
Separate bug fixes from new features and extra requests.
Document hourly rates for future paid support.
Ask clients to acknowledge the boundary during sign-off.
Streamline your client handover process with targeted controls designed to protect your time and project quality.
Specify exact start and end dates for complimentary post-launch bug fixes so clients know when free support concludes.
Provide clear guidelines distinguishing included maintenance from new feature requests or major design alterations.
Outline your standard hourly rate or monthly maintenance packages so clients can easily request paid ongoing assistance.