Reddit Client Offboarding Template for Freelancers

Email 1 — The wrap-up + deliverables

Send this on delivery day. It is short, complete, and forwardable to anyone on the client's team.

Subject: {CLIENT PROJECT} — final delivery and what's next

Hi {NAME},

The project is delivered. Here's the rundown:

• Deliverables: {LINKS OR ATTACHED FOLDERS}
• Source / repo access: {LINKS, ROLE, OR PERMISSIONS}
• Credentials (where applicable): {SHARED VIA PROJECT HANDOFF LINK} 
  (we send these through a secure handoff link — direct reply if you can't access it)
• Final invoice: {INVOICE NUMBER / LINK} (net {N} due {DATE})

What's yours now:
• Hosting/DNS/registrar accounts (you own these and the renewal dates)
• CMS access under your domain
• Brand files and any custom assets

What's mine until {SUPPORT-END DATE}:
• Bug fixes against the agreed acceptance criteria
• Up to {N} hours of clarifying questions (reply directly)

After {SUPPORT-END DATE} any change, addition, or performance work
is a new project — happy to scope it when you need.

{YOUR NAME}
{ROLE / COMPANY}

Email 2 — The support window + boundary

Send this on the day support ends. It is the most important message of the engagement because it sets the precedent for every future project.

Subject: {CLIENT PROJECT} — support window has closed

Hi {NAME},

Quick heads-up: the support window for {PROJECT NAME} ended
on {SUPPORT-END DATE}. Everything inside the agreed scope
is closed.

If a question comes up that fits the original scope, reply with the
brief and I'll address it within {N} business days.

Anything new — an extra page, a copy change requiring layout work,
a new integration, a redesign — is a new project. I'm happy to scope
it on request; please send a one-line brief and I'll come back with
a fixed quote and timeline.

If you ever need to onboard a new vendor to take over ongoing work,
the final handover pack we sent on delivery day has everything they
need.

Thanks for the work — it was a good one.

{YOUR NAME}

Email 3 — Feedback request (one week after sign-off)

Sent a week after sign-off so the project is fresh but settled. Keep the ask low-friction; one question is enough.

Subject: 30 seconds — a quick honest read?

Hi {NAME},

Hope the project is settling in nicely.

If you have 30 seconds, the single most useful thing you can send
back is one sentence: what was the moment we made the project easier
(or harder) for your team?

Optional, no rush — and if you'd rather skip it, no problem at all.

Thanks again,
{YOUR NAME}

Email 4 — Post-window follow-up (60 days after close)

Re-opens the relationship on your terms. Useful for repeat work or referrals. Do not pitch; the message is service.

Subject: still on the books — 90-second check-in

Hi {NAME},

It's been about two months since we wrapped. No agenda — just wanted
to make sure nothing is sitting on your side unanswered.

If everything is settled, you can ignore this. If something has come
up — small update, fresh request, second project — reply with a brief
and I'll come back with a quote.

{YOUR NAME}

Related templates for your next project

• Client handover checklist for freelancers →The pre-delivery pass that puts these emails in motion.
• Website handover checklist for agencies →Technical ownership transfer for client builds.
• Project sign-off template for freelancers →The signed acceptance document these emails point to.